Uni Baggage and UniBaggage.com are the trading names of Uni Baggage LTD. Company Number 609325 with its registered office as 85 Sydenham Road, Belfast, BT3 9DJ. Telephone Number: 08452 997 887. Email Address: info@unibaggage.com.

By booking a collection through Unibaggage.com you agree to Uni Baggage's terms and conditions outlined below as well as the couriers terms and conditions.

1.1

 

Uni Baggage is a booking agent for national and international couriers and does not handle your shipments.

 

1.2

 

Your package may weigh up to 30kg if sending within the UK and 25kg if sending out of the UK. It must not exceed 3 meters length and girth (measured around its thickest part) combined and 1.5 meters for the greatest dimension. Items over these limits may be refused carriage and are not entitled to a refund.

 

1.3

 

Collections will take place between 9.00 and 18.00 Monday to Friday. You agree that you will make the item available for collection between these times on your collection date. Deliveries will take place between 9.00 - 18.00 on your delivery date.

 

1.4

 

You agree to the couriers terms and conditions. If sending your items within the UK (Mainland UK, Northern Ireland, Highlands and Islands) you agree to Parcel Force’s conditions of carriage. If sending outside the UK you agree to DHL terms and conditions.

 

1.5

 

Each consignment booked though unibaggage.com and sent within the UK (Mainland UK, Northern Ireland, Highlands and Islands) is insured up to a maximum of £100 by Parcelforce Worldwide unless you purchase extra insurance from Uni Baggage. The insurance is subject to Parcelforce Worldwide terms and conditions. Consignments sent out of the UK are subject to DHL's terms and conditions, consignments are insured to a maximum £100 unless you purchase extra insurance from Uni Baggage. Extra insurance cover over the couriers maximums is covered by Uni Baggage. The same terms and conditions apply for insurance purchased from Uni Baggage (For UK - Parcelforce's T&C apply, Outside UK DHL's T&C apply).

 

1.6

 

Packaging is not covered by insurance. If you send your item in a suitcase please tape over all handles and remove any straps to prevent any damage.

 

1.7

 

If sending electronic items, such as TVs and Laptops, they must be sent in the original manufacturer packaging. If they are not, they are sent at your own risk and will not be coverage by insurance.

 

1.8

 

Items should only be sent in strong cardboard boxes or suitcases. If you use other packaging your item may be refused carraige and any damaged caused to your items will not be covered by insurance.

 

1.9

 

Insurance claims must be made within 14 days to Uni Baggage. Should you need to make a claim please email info@unibaggage.com within 14 days of your item(s) collection date and we will make the claim on your behalf. Claims after this time will not be processed.

 

2.0

 

Uni Baggage provides a 24hr and 48hr express service to mainland UK. A 48hr express service is available to N.I., Scottish Highlands and Islands. Parcelforce Worldwide has a 97% ontime delivery success rate. The service is not guaranteed and should not be used for time sensitive items. N.I., Scottish Highlands and Islands will usually receive their package within 2 working days, however it can take up to 3 working days for remote locations (Zone 2 and 3). Items are not delivered or collected on weekends or bank holidays. Items sent out of the UK with Uni Baggage will take longer. Please contact us for delivery times. Uni Baggage is not liable for any delays caused to your items.

 

2.1

 

It is your responsibility to ensure the labels are attached securely, if you do not attach your labels securely you are not entitled to claim insurance if your item is delayed or lost. Securely is defined as using a strong cardboard box or suitcase and attaching 2 labels to different sides of your item and If using a suitcase do not use tape alone to secure your labels.

 

2.2

 

You must be present for collection and delivery, if you miss your collection no refunds will be offered. You may leave you package in a safe place with a note in clear view stating where the package is and that it is for collection by Parcelforce. If you miss a delivery, packages can be rearranged for delivery or collected from a local depot.

 

2.3

 

Uni Baggage's couriers will not collect from individual rooms in halls of residents. Items will be collected from the reception or post room. Ask your University where this is.

 

2.4

 

Uni Baggage is not liable for any delay, loss or damage that may occur to your package. It is the couriers responsibility to ensure your package is collected, handled and delivered with due care. If you have experienced a problem with your collection or delivery please contact Parcelforce Worldwide on 08448004466 if your item is being sent within the UK. If item is being sent out of UK please contact us directly. If your package has unfortunately been damaged please email Uni Baggage as soon as possible.

 

2.5

 

No refunds will be offered for a cancelation. Partial refunds may be offered if your package is severely delayed due to Parcelforce Worldwide. This doesn’t apply if your labels have not been attached correctly.

 

2.6

 

General prohibitions and restrictions apply. Within the UK see here. If outside of the UK see here.

 

2.7

 

Uni Baggage reserves the right to change the terms and conditions at any time.

 

Return/Cancellation Policy 

Uni Baggage is a booking agent and does not offer refunds for cancelled/missed collections unless cancellation insurance has been purchased. If your collection does not happen you are entitled to a full refund or we can arrange another collection for you. If your item is delivered later than the 24 hour or 48 hour service Uni Baggage may offer partial refunds up to a maximum of 50%. This is not applicable if labels fall off due to customer error. If your item is delayed more than 5 working days due to Uni Baggage's error we will offer a full refund. This does not include situations that are out of Uni Baggage's or the couriers control such as adverse weather conditions.

Delivery Policy 

If you use the 24 hour service your items will be delivered the next working day*.

If you use the 48 hour service your items will be delivered in 2 working days*.

If you use our European service your items will be delivered in 3-4 working days*.

*A working day is Monday - Friday, excluding Public Holidays. These times are not guaranteed. Remote locations can take an extra 1/2 working days.

Privicy Policy

This privacy policy sets out how Uni Baggage LTD uses and protects any information that you give Uni Baggage LTD when you use this website.

Uni Baggage LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Uni Baggage LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2011.

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@unibaggage.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Uni Baggage
85 Sydenham Road
Belfast
BT3 9DJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.