Terms and Conditions
  • Unibaggage.com is a booking agent for Parcelforce Worldwide.
  • Your package may weigh up to 30kg. It must not exceed 3 metres length and girth (measured around its thickest part) combined and 1.5 metres for the greatest dimension. Items over these limits may be refused carriage and are not entitled to a refund.
  • Collections and deliveries will take place between 9.00 and 18.00 Mon-Fri - You agree to Parcelforce Worldwides conditions. (http://www.parcelforce.com/gear/content/html/sharedPopup.jsp?catId=7500082&keyname=neo_condit)
  • Each consignment booked though unibaggage.com is insured up to a maximum of £100 by Parcelforce Worldwide. The insurance is subject to Parcelforce Worldwide terms and conditions. See link for details. (http://www.parcelforce.com/gear/content/html/sharedPopup.jsp?catId=7500082&keyname=neo_condit)
  • Insurance claims must be made within 15 days to Uni Baggage. Should you need to make a claim please email unibaggage.com within 15 days of your items collection date and we will make the claim on your behalf. Claims after this time will not be processed.
  • Unibaggage.com provides a 24hr express service to mainland UK. A 48hr express service is available to N.I., Scottish Highlands and Islands. Parcelforce Worldwide has a 97% ontime delivery success rate. The service is not guaranteed and should not be used for time sensitive items. N.I., Scottish Highlands and Islands will usually receive their package within 2 working days, however it can take up to 3 working days for remote locations (Zone 2 and 3). Items are not delivered or collected on weekends or bank holidays.
  • It is your responsibility to ensure the labels are attached securely, if you do not attach your labels securely you are not entitled to claim insurance if your item is delayed or lost. Securely is defined as using a strong cardboard box or suitcase and attaching 2 labels to different sides of your item and If using a suitcase do not use tape alone to secure your labels.
  • You must be present for collection and delivery, if you miss your collection no refunds will be offered. You may leave you package in a safe place with a note in clear view stating where the package is and that it is for collection by Parcelforce. If you miss a delivery, packages can be rearranged for delivery or collected from a local depot.
  • Parcelforce Worldwide will not collect from individual rooms in halls of residents. Items will be collected from the reception or post room. Ask your University where this is.
  • Unibaggage.com is not liable for any delay, loss or damage that may occur to your package. It is Parcelforce Worldwide’s responsibility to ensure your package is collected, handled and delivered with due care. If you have experienced a problem with your collection or delivery please contact Parcelforce Worldwide on 08448004466. If your package has unfortunately been damaged please email unibaggage.com as soon as possible.
  • No refunds will be offered for a cancelation. Partial refunds may be offered if your package is severely delayed due to Parcelforce Worldwide. This doesn’t apply if your labels have not been attached correctly.
  • General prohibitions and restrictions apply (http://www.parcelforce.com/portal/pw/content1?catId=25800694&mediaId=25900690)
  • Unibaggage.com reserves the right to change the terms and conditions at any time.
  • By booking your collection through Unibaggage.com you are agreeing to Unibaggage.com terms and conditions outlined above as well as Parcelforce Worldwide terms and conditions.