Student Baggage & Excess Baggage FAQs

If you are staying in halls of residence then your item(s) will be collected from your reception or your usual collection point, please check with your university where this is. If you are staying in a flat or house the driver will come to your front door.

Most students simply book a collection a few days in advance. We recommend booking 2-3 days in advance. You can book up to 12.00 noon for a same day collection for the UK Mainland, Northern Ireland and Highlands and Islands services. You can book up to 10pm the day before for European services. You can also book as far in advance as you wish.

You can send your items in a suitcase or a cardboard box. We do not provide boxes, but you can usually purchase boxes locally.

Yes, simply print a label from your “My Orders” section of Unibaggage.com. This will come available after you receive your confirmation email, which will be sent 4-5 days before your collection. If you have booked a collection within 4/5 days you will receive your confirmation email within the hour. The page will have two labels on it, cut the page in half and attached a label to each side of your item.

Box – Simply stick the provided label on the box using tape or something similar just like you would a normal parcel.
Suitcase – We recommend inserting your label into a poly-pocket and taping it shut and then tie it onto your suitcase. Using tape alone to secure your labels may result in them falling off. You can also attach your labels and then clingfilm your suitcase/bag, this provides protection for your item as well as your labels. It is strongly advised not just to tape your label directly to a suitcase or bag.

You can send you item(s) anywhere within the UK, which includes: Mainland UK, Northern Ireland, Scottish Highlands and Islands.

Your item(s) will be collected/delivered between 9.00 and 18.00. You can requested a prefered collection time when booking, these times are Parcel Forces given times.

Yes each consignment is insured up to the value of £100 as standard. You can insure your items up to £1000 when booking for a small fee.

Uni Baggage is open to everyone and not just restricted to students. You can send to and from any address, you do not have to send to student accommodation.

If you are sending a package within the UK Mainland (e.g. London to Edinburgh) you would use the Mainland UK service (£16). If you are sending an item in or out of Northern Ireland or the Highlands and Islands you would use the Northern Ireland or Highlands Islands service (£20). (e.g. Belfast to Edinburgh would be the Northern Ireland Service). Islands include Isle of Man, Isles of Scilly and Scottish Islands. Please use the Highlands and Islands service if sending to or from these destinations. This does not include the Channel Islands as they are considered an international destination. If you are sending an item from N. Ireland to Highlands/Islands or vica versa you can use either service. See our services page for full details.

24 hour service - Takes 1 working day. If collected on Monday it will be delivered on Tuesday.

48 hour service - Takes 2 working days. If collected on Monday it will be delivered on Wednesday.

48/72 hour service (Europe) - Takes 2-3 working days to major cities. If collected on Monday it will be delivered on Wednesday/Thursday.

 

PLEASE NOTE: Working days are Monday - Friday, excluding bank holidays. Items are not delivered on weekends. In some remote areas it can take an extra 1-2 days for delivery.

You are allowed to send up to 30kg per item within the UK (UK Mainland, Northern Ireland, Highlands and Islands) and 25kg within Europe. When you make your booking our system calculates if your item is too large. The restrictions are:

Yes if sending within the UK (Mainland UK, Northern Ireland, Highlands and Islands) your items will have to meet Parcel Force’s conditions of carriage. If sending out of the UK your items will need to need to meet DHL terms and conditions.

If your item(s) has not arrived 1/2 working days after your delivery date and were sent within the UK please contact Parcel Force on 0844 800 4466 and provide them with your tracking number. If after 5 working days you have not received your item(s) please contact us. If needed we will pursue an insurance claim on your behalf. If sending outside the UK please contcat us directly here. The biggest reason for parcels being delayed is the labels falling off, it is vitally important that you attach your labels securely.