Student Baggage & Excess Baggage FAQs
Where are my items collected from?
If you are staying in halls of residence then your item(s) will be collected from you reception or your usual collection point, please check with your university where this is. If you are staying in a flat or house the driver will come to your door.
When should I book my collection?
Most students book a collection a few days in advance; you can book up to 12pm the day before. You can also book as far in advance as you wish.
Do I need labels?
Yes, simply print a label from your “My Orders” section of Unibaggage.com. This will come available when you place an order. The page will have two labels on it, cut the page in half and attached a label to each side of your item.
How do I attach my labels?
Box – Simply stick the provided label on the box using tape or something similar just like you would a normal parcel.
Suitcase – We recommend inserting your label into a poly-pocket and taping it shut and then tie it on to your suitcase. Using tape alone to secure your labels may result in them falling off. You can also attach your labels and then clingfilm your suitcase/bag, this provides protection for your item as well as your labels. It is strongly advised not just to tape your label directly to a suitcase or bag.
Where can I send my items?
What time will my items be collected/delivered?
Your item(s) will be collected/delivered between 9.00 and 18.00. We cannot be more time specific, these are Parcel Forces given times.
What service should I use?
Use the service that you are sending your item to. E.g. if you are sending a package to London from Belfast you would use the Mainland UK service (£12). It does not matter where in the UK it originated from. If you where sending a package to Belfast from London you would use the N.I. service (£15).
Is my stuff insured?
Yes your items are insured up to the value of £150.
How long does it take to receive my bag/parcel after I sent it?
If using the UK mainland service you will receive your item(s) the next working day. If using the standard N.I. or Scottish Highlands and Islands service you will receive your item(s) within 2 working days. Parcel Force do not deliver on weekends or bank holidays. In some remote areas it can take up to 3 days for delivery.
What size/weight item are you allowed to send?
You are allowed to send up to 30kg per item. When you make your booking our system calculates if your item is too large. The restrictions are:
- The longest length must not exceed 1.5m
- Longest length + 2(breadth + width) = No More Than 300cm
Are there any restrictions on the service?
What if my item has not arrived yet?
If you item(s) has not arrived after 2 working days please contact Parcel Force on 0844 800 4466 and provide them with your tracking number. If after 5 working days you have not received your item(s) please contact us. If needed we will pursue an insurance claim on your behalf. However we have never lost anything to date! The biggest reason for parcels being delayed is the labels falling off, it is vitally important that you attach your labels securely.
Please Contact Us if you have a question that is not in the FAQs.